Last updated: September 18, 2026
This Refund Policy applies to all digital products purchased on www.xinmeiwellness.com (“the Site“), owned and operated by Infinite Ville Limited.
1. Digital Products
All products sold on the Site — including the Complete Cortisol Belly Protocol guide, 10 Simple Reset Recipes, the ResetTrack Progress Dashboard, and any bundle of these — are digital products delivered instantly by email/download link. Because access to the material is granted immediately upon purchase, all sales are treated as final once the product has been accessed or downloaded.
2. 7-Day Satisfaction Guarantee
We still want you to feel confident in your purchase. If you are not satisfied with your order, you may request a refund within 7 days of your purchase date, as long as:
- The request is made within 7 days of the original purchase;
- You email us at the address in Section 5 with your order number and the email address used at checkout;
- You let us know briefly why the product didn’t work for you, so we can keep improving it.
Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card provider.
3. What Isn’t Covered
- Refund requests made more than 7 days after purchase;
- Requests based on simply changing your mind after downloading and reviewing the full guide;
- Results-based refund requests — ResetTrack provides educational wellness information, and individual results depend on personal effort and consistency, which we cannot guarantee.
4. Order Mix-Ups
If you were charged more than once for the same order, received the wrong product, or never received your delivery email (check spam/promotions folders first), contact us right away — these are fixed at no cost and are not subject to the 7-day window.
5. How to Request a Refund
Email us at info@xinmeiwellness.com with:
- Your order number (e.g. #1032 — found in your confirmation email);
- The email address used at checkout;
- The reason for your refund request.
We aim to respond to every refund request within 1–2 business days.
6. Changes to This Policy
We may update this Refund Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.